“I am writing this letter to let you know how pleased and satisfied I am with your staff and service.
I called your company with great anxiety. I had swarming termites in my bedroom. They were all over everything including my bed and sheets. I spoke with Joe Johnston and he assured me (with is extensive knowledge of termites and other insects) all would be well.
Joe came over to my house at the appointed time. He thoroughly examined my home and discussed with me his findings. It was decided that fumigation was my best option. Joe was able to answer all my questions and even made many suggestions on how to keep my home “pest free”. I felt very comfortable after speaking with Joe and hired Termite Terry Pest Control then and there to do my fumigation.
Getting ready to vacate one’s home requires a lot of thought and work. Joe did everything he could to help me with this. In addition to setting up the fumigation he booked me and my family a pet friendly hotel room. He also called the Gas Company to set up the turn off and turn on of my gas. Joe came over to show me how to bag all my food correctly. He even made sure that I knew I could call him anytime with any questions I may have concerning my upcoming fumigation. Joe and his staff showed up on the morning of the fumigation and walked me through the process again and I left my home feeling safe and secure. Joe found some food I had forgotten to bag and he kindly took care of it for me!
Two days later I returned to my home. The tent was off just when Joe said it would be. All was well. Joe called by the next day to make sure I was happy with everything and again assured me that I could call him if I had any questions or concerns.
I would like to thank Termite Terry and especially Joe Johnston for a job well done. I carry your business cards in my wallet to hand out to anyone I know who needs pest control.”
Kathi Ishizaki
Fountain Valley
